Privacy Policy

Last Updated: January 1, 2026

1. Information We Collect

Nova Cable collects information you provide directly to us when you create an account, order services, contact customer support, or interact with our website. This includes:

• Personal Identification: Name, email address, phone number, mailing address, and date of birth.
• Billing Information: Payment method details processed through our secure third-party payment processor.
• Service Usage Data: Channels watched, content viewed, DVR recordings, app usage, and viewing duration.
• Device & Network Information: IP address, device identifiers, browser type, and connection information.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Process transactions and send related billing communications
• Personalize content recommendations and channel suggestions
• Respond to your inquiries and provide customer support
• Send service announcements and promotional offers (with your consent)
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who process payments, host data, or provide technical services on our behalf.
• Business Partners: Channel providers who require viewing data for royalty and licensing purposes, under strict confidentiality agreements.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of Nova Cable and its customers.

4. Cookies and Tracking

We use cookies and similar tracking technologies on our website and apps to enhance your experience, analyze usage patterns, and deliver relevant advertising. You may control cookie preferences through your browser settings or our cookie preference center.

5. Data Security

We employ industry-standard security measures including TLS encryption, secure data centers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data for as long as your account is active and for a reasonable period afterward to fulfill legal or business obligations. Viewing history is retained for up to 3 years unless you request deletion.

7. Your Rights and Choices

Depending on your state of residence, you may have the right to access, correct, delete, or port your personal information. To exercise these rights, contact us at privacy@novacable.online or call +1 (888) 339-6388.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a prominent notice on our website at least 30 days before they take effect.

10. Contact Us

Questions about this policy? Contact our Privacy Team:

• Email: privacy@novacable.online
• Phone: +1 (888) 339-6388
• Mail: Nova Cable Privacy Team, 500 Cable Way Suite 100, Austin, TX 78701