Terms of Service

Last Updated: January 1, 2026

1. Acceptance of Terms

By subscribing to or using any Nova Cable service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. These Terms form a legally binding agreement between you and Nova Cable Communications Inc.

2. Service Description

Nova Cable provides cable television programming, high-speed internet connectivity, and related services to residential customers. Services are available only at your qualified service address and are subject to technical feasibility and geographic availability.

3. Permitted Use

You agree to use Nova Cable services only for lawful, personal, non-commercial purposes within a single household at your service address. You may not:

• Resell or redistribute the service to third parties
• Use the service to transmit illegal, harmful, or offensive content
• Attempt to tamper with, intercept, or reverse-engineer our network or equipment
• Share your login credentials outside your household
• Use the internet service for commercial hosting or server operations without express authorization

4. Equipment

All equipment provided by Nova Cable — including set-top boxes, cable modems, WiFi routers, and remote controls — remains the property of Nova Cable. You agree to:

• Use equipment only as intended per our guidelines
• Not modify, tamper with, or attempt to repair Nova Cable equipment
• Return all equipment in good condition within 14 days of service termination
• Pay replacement fees for any unreturned or damaged equipment at current retail pricing

5. Billing and Payment

Services are billed monthly in advance. By providing a payment method, you authorize Nova Cable to charge your account on your billing cycle date. Your bill includes your base plan rate plus applicable taxes, franchise fees, and surcharges. Nova Cable reserves the right to update pricing with 30 days advance written notice to your account email.

6. Month-to-Month Service

All standard Nova Cable plans are offered on a month-to-month basis with no minimum commitment. You may cancel your service at any time by contacting us at +1 (888) 339-6388. Cancellation takes effect at the end of your current billing period. Promotional offers may include minimum term requirements, which will be disclosed at the time of signup.

7. Service Interruptions

Nova Cable strives to maintain 99.9% network uptime. We reserve the right to perform scheduled maintenance, which may result in brief service interruptions. We are not liable for service outages caused by events outside our reasonable control, including severe weather, natural disasters, or third-party infrastructure failures.

8. Limitation of Liability

To the maximum extent permitted by law, Nova Cable shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our services. Nova Cable's total liability to you shall not exceed the total monthly service fees paid in the three months prior to the claim.

9. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Travis County, Texas, or through binding arbitration as provided in our arbitration addendum.

10. Changes to These Terms

We may modify these Terms at any time with at least 30 days notice to your account email address. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, contact us at +1 (888) 339-6388 or legal@novacable.online.